Customer Testimonials
"We even have doctors now who want to do CPOE. I see them floating over to the LOGICARE system, pulled by the
tracker and how easy it is to do orders with just point and click. I'm seeing a lot more smiley faces (the status
board indicator of the availability of order results) on the tracker board, which means doctors are using it more.
When we can get the processes down, I think several physicians are going to be interested in using the system
for orders."
~ Arkansas user of OnRecord
"JCAHO was at (our facility) this week; we got a 94 percent (!!!) and they were so pleased with our new (OnTrack) tracking system"
~ An Oregon customer
"LOGICARE rules!"
~ A California customer
"[HIS systems] for the ED are just not as streamlined (as OnRecord); they're not as easy to maintain.
We don't have as much input with [the HIS company], and changes can take months. The integration with
LOGICARE has worked well; we haven't had any issues. I think when the docs do order entry in [the HIS system],
where they have to go to several screens and do lots of clicking, seeing how easy it is in LOGICARE really gets
their attention. The physicians can see much more in LOGICARE, such as the nursing orders, so everything's more
incorporated."
~ OnRecord user
"I worked with (a LOGICARE interface analyst) for many months as we planned for our ADT system conversion. He was always
professional, knowledgeable and helpful and ... dealt with what had to be frustrating moments with ease. As the nursing department
representative, I deal with multiple outside vendors. (When) I approached all the vendors with proposed changes to the plan, others griped and dragged
their feet, but (LOGICARE) just stepped up to the plate and got the job done. Thanks!"
~ A Minnesota customer
"I just wanted to drop you and your team a short note to thank you for all the hard work that was done with our upgrade. The whole
implementation process was a wonderful experience for us. We felt like we were LOGICARE's only client.
~ A North Dakota customer
"I have never had an issue that was not immediately resolved and any program type things have been dealt with immediately. Please share with the support staff
that they really are the best. And with the phone operator: they are always friendly and upbeat."
~ A California customer
My experience with "LOGICARE has always been so pleasant, with prompt follow up, quick resolution to issues and very pleasant, polite,
friendly people. They don't seem to have any crabby people at LOGICARE."
~ A Minnesota customer
"I can't thank you enough for all of the flexibility you provided with the LOGICARE upgrade. You moved this project along and your ability to work with us was tremendous.
I was ever so grateful. I have had comments such as, 'In my 15 years at (a California hospital), this is the first project implementation that went so smoothly'. Take that as
your compliment. Honestly, this would not have been the case without you."
~ A California customer
"Just a quick note to thank your support staff for their terrific work getting our new (urgent care center) up to snuff. Great work!
~ A New York customer
"I interviewed a nurse for a position in our ER yesterday and when I asked her if she had any questions, she replied: 'Do you have LOGICARE?'
What's that all about? Must be one of your customers."
~ A Maine customer
Thank you for your "tremendous support and professionalism, your service is unmatched."
~ A Minnesota customer
"I wanted to let you know how nice it is to call a company that has excellent Customer Support. Every time that we have had a reason to call,
we were met with exceptional service. The (support staff is) always friendly, knowledgeable, willing to help, and make you feel as though you are
their only concern. This rarely happens with many companies we deal with, including our own customer service."
~ A California customer
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